Sahyog RTMS | Bihar

1. Introduction

The Government of Bihar is committed to protecting the privacy and security of citizens' personal information. This Privacy Policy explains how information collected through the portal is gathered, used, protected, and disclosed.

2. Information Collected

(a) Personal Information

When a citizen registers a grievance or submits an RTI application, the following information may be collected:

Name
Address
Mobile Number
Email ID
Identification details (if required)
Supporting documents

(b) Technical Information

IP Address
Browser type
Date and time of access
Log data

3. Use of Information

The collected information is used for the following purposes:

Registration and disposal of grievances/RTI applications
Communication with the applicant (SMS/Email)
Service improvement and analysis
Legal compliance

4. Information Sharing

Personal information is shared only with the concerned department/authorized officer.
The information will be used strictly for official government purposes.
Information will not be disclosed to any third party without legal requirement.

5. Data Security

The portal uses secure servers and encryption technologies.
Appropriate technical and administrative measures are implemented to prevent unauthorized access, alteration, or disclosure.
Only authorized officials have access to the system.

6. Cookies

The portal may use cookies to enhance user experience.
Cookies do not collect personal information.

7. Data Retention

Grievance/RTI-related data will be retained as per government record retention rules.
After the prescribed retention period, data may be disposed of in accordance with applicable record management policies.

8. User Rights

Users have the right to:

View the status of their submitted information.
Request correction/update by contacting the concerned department.

9. External Links

The portal may contain links to other government websites.
Those websites may have their own separate privacy policies.

10. Changes to Privacy Policy

The Government of Bihar may update this Privacy Policy from time to time.
The revised policy shall become effective upon publication on the portal.

11. Contact Information

For any privacy-related queries, users may contact the concerned department/nodal officer.

Official email/helpline details are available on the portal.